Technology · India · ISCO 3512
IT Support Engineer
1.1M
Jobs in India
₹3–8 LPA
Typical salary
+4%
Growth outlook
2-4y
Impact timeline
What this means
AI service desks already resolve most L1 tickets. The durable path is complex diagnosis and high-touch escalation support.
Recommended AI tools
Adopt these early — AI fluency is becoming the baseline expectation in this role.
Your next three moves
- Move from L1 ticket resolution to L2/L3 specialisation
- Learn endpoint and network engineering beyond scripts
- Own escalations and VIP support where empathy matters
Where AI touches this job
L1 scripted resolution
85%
Ticket documentation
80%
Complex hardware diagnosis
30%
Escalated user handling
20%
Skills that keep you durable
Related roles
Your personalised number
Generic scores inform. Your AIQ Score tells you where you stand.
Top 50 in-demand Indian roles. Exposure grounded in ILO, WEF Future of Jobs 2025, OECD and NCO 2015 (DGE). Salaries are indicative India medians (₹ LPA). Scores are exposure estimates, not displacement predictions. Data sources: ILO, WEF Future of Jobs 2025, OECD Employment Outlook, DGE/NCO 2015, PwC AI Jobs Barometer 2025, McKinsey (2025), Goldman Sachs (2025-26).