Technology · India · ISCO 3512
IT Support Engineer
AIQ Score
Critical1.1M
Jobs in India
₹3–8 LPA
Typical salary
+4%
Growth outlook
2-4y
Impact timeline
What this means
AIQ Score 80/100 — Critical. Most of this work is directly exposed to AI-driven change.
AI service desks already resolve most L1 tickets. The durable path is complex diagnosis and high-touch escalation support.
The AIQ Score measures how exposed your work is to AI-driven change. It is presented on a 0–100 scale, with higher scores indicating greater exposure.
This IT Support Engineer score is the market average. Your own exposure depends on the tasks you actually do.
Recommended AI tools
Adopt these early — AI fluency is becoming the baseline expectation in this role.
Your next three moves
- Move from L1 ticket resolution to L2/L3 specialisation
- Learn endpoint and network engineering beyond scripts
- Own escalations and VIP support where empathy matters
Where AI touches this job
L1 scripted resolution
85%
Ticket documentation
80%
Complex hardware diagnosis
30%
Escalated user handling
20%
Skills that keep you durable
Related roles
Top 50 in-demand Indian roles. Exposure grounded in ILO, WEF Future of Jobs 2025, OECD and NCO 2015 (DGE). Salaries are indicative India medians (₹ LPA). Scores are exposure estimates, not displacement predictions. Data sources: ILO, WEF Future of Jobs 2025, OECD Employment Outlook, DGE/NCO 2015, PwC AI Jobs Barometer 2025, McKinsey (2025), Goldman Sachs (2025-26).