Admin · India · ISCO 4222
Customer Support Executive
AIQ Score
Critical1.4M
Jobs in India
₹2.5–5 LPA
Typical salary
-15%
Growth outlook
1-3y
Impact timeline
What this means
AIQ Score 90/100 — Critical. Most of this work is directly exposed to AI-driven change.
AI agents already handle the majority of tier-1 support volume in Indian BPM. Human roles concentrate in escalation, quality and customer success.
The AIQ Score measures how exposed your work is to AI-driven change. It is presented on a 0–100 scale, with higher scores indicating greater exposure.
This Customer Support Executive score is the market average. Your own exposure depends on the tasks you actually do.
Recommended AI tools
Adopt these early — AI fluency is becoming the baseline expectation in this role.
Your next three moves
- Move from voice queues to escalation and quality roles
- Learn AI-agent supervision and conversation design
- Target customer success roles, not ticket handling
Where AI touches this job
Scripted query resolution
90%
Ticket logging
85%
Complex escalations
30%
Retention conversations
25%
Skills that keep you durable
Related roles
Top 50 in-demand Indian roles. Exposure grounded in ILO, WEF Future of Jobs 2025, OECD and NCO 2015 (DGE). Salaries are indicative India medians (₹ LPA). Scores are exposure estimates, not displacement predictions. Data sources: ILO, WEF Future of Jobs 2025, OECD Employment Outlook, DGE/NCO 2015, PwC AI Jobs Barometer 2025, McKinsey (2025), Goldman Sachs (2025-26).